Reduce Workplace Stress. Boost Wellbeing & Communication.
Learn the Essential Foundations for Managing Workplace Conflict
Develop the tools to effectively resolve workplace conflicts. Access proven frameworks, video training, and templates trusted by business leaders and HR teams across Australia.
HALF-DAY ONLINE COURSE
BUILD CONFIDENCE AND REDUCE STRESS
LEARN PRACTICAL SKILLS & TOOLS
The Real Cost of Workplace Conflict
You see it every week:
Tense meetings, stalled projects, and team members who "just can't work together."
As a business owner or manager, you're spending precious hours mediating disputes instead of driving business growth.
Statistics show that…
Workplace conflict costs Australia approximately $10.1 billion each year due to lost productivity and other related expenses.
Approximately 80% of employee turnover is associated with unsatisfactory relationships with supervisors.
The problem?
Teams often lack the foundational skills to address conflict professionally. Without proper training, even minor disagreements spiral into productivity-killing drama.
It’s Time to Learn a Practical Approach to Workplace Conflict Management
Unlike theoretical courses, Essential Foundations for Managing Workplace Conflict delivers exactly what busy owners and managers need…
Practical tools for both resolving conflicts directly and coaching teams through difficult conversations.
HERE’S WHAT YOU’LL GET:
Comprehensive Online Training Package
2.5 hour of focussed video content, broken down into bite-sized modules
Complete workbook for practical implementation
Real-world case studies for applied learning
Additional resources for ongoing reference
Essential Skills Development
Professional conflict resolution techniques
Strategies for responding to client aggression
Frameworks for managing difficult conversations
Tools for facilitating dispute resolution meetings
Proven de-escalation approaches
Flexible Implementation
Coach your team through conflicts effectively
Handle situations directly when needed
Apply strategies for both internal and client-facing conflicts
Access materials anytime, anywhere
This is your practical toolkit designed by a Nationally-Accredited Mediator with real-world experience in Australian workplaces.
Meet Your Conflict Resolution Expert
I'm Simon Goode.
As a professional mediator, I help Australian businesses transform workplace conflict into productive outcomes.
You'll find me conducting hands-on training workshops across Sydney, Melbourne, Brisbane, and the Gold Coast - now I’m bringing this offering online through a self-paced video course.
My unique approach combines psychological qualification with practical business solutions:
- Nationally Accredited Mediator - Australian Mediation Association
- MBA & B Psychology - University of Newcastle
- Professional Member: Resolution Institute Australia
- Graduate Diploma Dispute Resolution
- Senior Clinical Supervisor
I don't just teach theory. I outline practical strategies that work in Australian workplaces.
My dual expertise in psychology and business allows for an integrated, comprehensive response to an issue.
Trusted by Leading Organisations
From Crisis to Resolutions: The Real Impact
When teams complete Essential Foundations for Managing Workplace Conflict, the impact is immediate and lasting.
What managers report noticing notice first is the shift from avoidance to confidence — team members actively address issues rather than letting them simmer.
Your workplace transformation includes:
- Teams that solve conflicts independently, freeing up precious hours
- Staff who handle difficult client conversations with confidence
- Leaders who coach rather than constantly mediate disputes
The most common feedback from managers?
Their teams become more upbeat and confident, demonstrating the self-efficacy that turns workplace tensions into opportunities for growth.
With over 10 years of proven success in Australian workplaces, these aren't just promises—they're expected outcomes.
Take the First Step Toward a Conflict-Free Workplace
As a business owner or manager, you know the cost of unresolved workplace tension…
- The lost productivity, the drain on morale
- And the hours spent mediating instead of leading
Every week of delay is another week your team struggles with conflicts they could be managing effectively.
Click the button below to gain instant access and start transforming your team dynamics today.
The Complete Package Includes:
Over two hours of focussed, well produced Conflict Resolution Masterclass Training
Comprehensive workbook
Six months access to all content
Real-world case studies
Additional resources
Course FAQ
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This training provides tools to analyse and understand conflict, manage your responses, and communicate effectively. You will learn to be assertive, de-escalate situations, listen actively, and offer supportive help.
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This course is perfect for client-facing professionals, team leaders and managers, customer service staff, small business owners or anyone seeking to improve their conflict resolution skills. Whether you’re navigating workplace challenges or personal disagreements, this training is designed to empower you.
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The course is designed so that it can be completed in a single half-day session. Most people take approximately 3.5 hours in total to go through the different sections of the training. You have the option to skip through sections or rewind and re-watch as needed and it doesn’t need to be completed in one sitting.
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Yes! The course is designed to start with foundational skills, making it accessible for beginners while also providing advanced techniques for those with prior experience.
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Once you register, you will have access to the video content and course materials to download. The course can be accessed through all popular browsers and is compatible with PC, Mac, tablet or phone.
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Absolutely! The course is fully self-paced, so you can pick up right where you left off whenever it suits you.
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The main section of the course is structured as a 2.5 hour webinar. It is similar to when I run a live conflict resolution training workshops, but much more focussed and well edited. This means that you spend less time and still walk away with the core components of what we normally cover in a full-day training session.
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No, there isn’t any exam or assessment.
If you have a staff member and you require some kind of external evaluation or independent feedback, I can discuss options for this as part of my 1:1 coaching program.
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Upon registration you will have 3 months access to the course materials, allowing you to learn and review at your convenience. If you require more time due to your situation, just get in touch and this can be extended.
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You can make payment via secure credit card. Our system is built using Squarespace and Stripe so it is widely compatible with robust security.
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Yes, discounts are available for group bookings. Contact us directly for details.
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Yes, we offer a 30-day money-back guarantee. If the course doesn’t meet your expectations, let us know, and we’ll issue a full refund.
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The skills you learn will help you navigate tough conversations, reduce stress in conflicts, and build stronger relationships at work and home.
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Our support team is here to help! You can reach out anytime via email or through the course platform’s messaging function.
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Yes, we can provide you with a Certificate of Completion upon request.